Privacy Policy

Effective Date: May 11, 2026

Eczemate ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, protect, and share information when you use the Eczemate mobile application, website, and related services. Eczemate is an eczema management app that helps users track symptoms, routines, products, foods, environmental context, notes, and care patterns.

This page is the official privacy policy for Eczemate and is hosted on our verified app domain, eczemate.app. It is available publicly without login.

1. Information We Collect

We collect information you provide, information generated while you use the app, and limited information from service providers that help us operate Eczemate.

Account information

• Name, email address, account identifiers, and authentication provider information.
• Apple Sign In or Google Sign In account information used to create and authenticate your Eczemate account.
• Subscription status and entitlement information needed to provide Eczemate Pro features.

Google Sign-In and Google user data

If you choose to sign in with Google, we receive limited Google user data through Firebase Authentication, such as your email address, display name, profile image if provided by Google, and a unique Google or Firebase account identifier. We use this data only to create and secure your Eczemate account, let you sign in, sync your app data, provide support, and prevent abuse.

Eczemate does not sell Google user data. Eczemate does not use Google user data for advertising, retargeting, determining creditworthiness, lending, data brokerage, or training artificial intelligence models. We share Google user data only with service providers that are necessary to provide or improve Eczemate, such as Firebase Authentication and Google Cloud infrastructure.

Health, symptom, and care information

• Skin scores, itch, redness, dryness, flare notes, affected body areas, and symptom history.
• Skincare routines, routine completion history, treatment names, treatment types, reminder settings, and notes.
• Photos you choose to add, including skin progress photos, food photos, and product label photos.
• Product scans, barcode numbers, ingredient lists, personal allergens, product notes, and food logs.
• Diet preferences, avoidances, meal notes, and meal suggestions you request.

Device, usage, and location information

• Device type, operating system, app version, crash logs, diagnostics, and app interaction analytics.
• Notification preferences, push notification tokens, timezone, and reminder settings.
• Approximate or precise location if you grant permission, used to provide weather, air quality, and flare risk context.

Information from third-party services

• Weather and air quality information based on your location or selected area.
• Product and barcode lookup data from third-party databases.
• Payment and subscription status from app store and subscription management providers.

2. How We Use Information

We use information to provide, secure, maintain, and improve Eczemate. This includes:

• Creating and authenticating your account.
• Syncing your eczema tracking data across devices.
• Helping you log symptoms, products, food, routines, notes, and body areas.
• Generating flare risk context based on weather, air quality, and your history.
• Analyzing product labels, food photos, and ingredient lists when you request that feature.
• Generating weekly recaps, correlations, and care insights from your logged data.
• Providing customer support, account management, exports, and account deletion.
• Sending service messages, reminders, notifications, and important app updates.
• Detecting abuse, debugging technical issues, improving reliability, and protecting users.

3. How We Share Information

We do not sell your personal information. We share information only when needed to provide Eczemate, comply with law, protect users, or honor your instructions.

• Authentication and cloud infrastructure: Firebase Authentication, Firestore, Cloud Functions, Cloud Storage, and related Google Cloud services help us authenticate users, store data, sync data, and operate backend services.
• AI and analysis providers: We may send product photos, food photos, labels, ingredient text, and relevant context to AI providers when you request scanning, analysis, chat, or recap features. We do not send Google Sign-In data for AI model training.
• Subscription providers: App stores and subscription management services process subscriptions and confirm whether you have access to paid features.
• Email and notification providers: We use service providers to send account, support, export, reminder, and service-related messages.
• Weather, air quality, product, and barcode providers: These providers return information needed for flare risk and scan features.
• Legal and safety: We may disclose information if required by law or if needed to protect the rights, safety, or security of Eczemate, our users, or others.

4. Data Storage and Protection

We use administrative, technical, and organizational safeguards designed to protect your information. These include authentication controls, encrypted network connections, restricted access to production systems, provider security controls, and monitoring for abuse and reliability issues.

No method of transmission or storage is perfectly secure. We work to protect your data, but we cannot guarantee absolute security.

5. Data Retention and Deletion

We retain your information for as long as needed to provide Eczemate, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and maintain backups. Some diagnostic, analytics, or backup records may remain for a limited period after deletion before being removed through normal retention cycles.

You may request account deletion from within the app or by contacting us. When your account is deleted, we delete or de-identify your user data from active systems unless retention is required for legal, security, fraud prevention, or operational reasons.

6. Photos and Health-Related Information

Eczemate may store information that you choose to enter about eczema symptoms, routines, products, food, photos, and care patterns. Eczemate is not a medical provider and does not diagnose, treat, cure, or prevent disease. Eczemate does not use AI to diagnose skin conditions from skin photos.

7. Your Choices and Rights

Depending on where you live, you may have rights to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Export or receive a copy of your data.
• Delete your account and associated data.
• Withdraw permissions, such as location, camera, photo library, or notifications.
• Object to or restrict certain processing where applicable law provides that right.

You can manage many choices in the app settings or through your device settings. You can also contact us using the information at the end of this policy.

8. Children's Privacy

Eczemate may be used by parents or guardians to track a child's eczema care. Parents and guardians are responsible for deciding what information to enter about a child and for managing that account. If you believe a child has provided information without appropriate consent, contact us and we will review the request.

9. International Transfers

We and our service providers may process and store information in the United States and other countries. These countries may have data protection laws different from those in your country. Where required, we use appropriate safeguards for international transfers.

10. Third-Party Links and Services

Eczemate may link to third-party websites, policies, app stores, support resources, or service providers. Their privacy practices are governed by their own policies. We encourage you to review those policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and provide notice where required. Continued use of Eczemate after an updated policy is posted means you accept the updated policy.

12. Contact Us